FAQ

How can I order?

You can order all of our products directly from our online store in a selection of variants and colours. Or write us a direct request via the contact form or to info@standardelement.eu

 

What is the cost for shipping?

We offer free shipping for all orders above € 100,– within Germany. For orders below that value, shipping will be at € 4,99 for each order.

 

Do you ship worldwide?

For the time being, the default shipping location is set to Germany. If you wish to have your product shipped outside of Germany, please write to us directly and we will find a solution.

 

Do you offer any other colour options than the ones shown on the product pages?

If you are interested to purchase one or more of our products in a particular colour that is not shown on the website, do not hesitate to write us about that. Since each piece is made-to-order, we can offer you a variety of other colours within the RAL colour range. Depending on the particular colour option however, prices may vary.

 

Can I order a custom-size piece of furniture?

Yes! If you would like to have a customized version of one particular product, just write us an email and we will get back to you. We offer custom solutions for private as well as for professional clients.

 

Can I return my order?

For more information on claims and returns, please check our Return Policy.

 

Is there a warranty?

We offer a lifelong service for all of our products. If you need to order only one particular element of one product, just write us an email and we will send you that particular spare part. We are currently working on creating a dedicated section of our online shop for spare parts and single components.

 

Are your furniture pieces suitable for outdoor use?

Our side tables are made of solid aluminium with a powder-coated finish and will be able to withstand outdoor conditions. However, it is not recommended to store them outside for an extended period of time.

 

Do I have to assemble furniture pieces myself?

Our products are shipped with a minimum footprint and can easily be assembled using just a few screws. If you wish to have products shipped pre-assembled, just send us a message. In that case, there will be an additional fee for shipping.

 

Are all of your products made in Germany?

We work together closely with local firms from Berlin where all of our products are made.

 

Is your furniture made from recycled materials?

We use only the highest quality materials for our products like raw aluminium and solid ash wood. The aluminium parts are made using laser technology, cutting parts out of a single sheet with minimum leftover material. These leftovers are in turn re-melted and used to create new products.

 

Can your furniture be recycled?

As for the metal parts, the surface finish has to be removed (i. e. by sandblasting) and after that, they can be recycled. Untreated wood can be recycled but is also biodegradable.

 

Will there be more products in the future?

Yes! We are working on expanding our product range every day. Make sure to follow us on Instagram @standardelement to never miss any news.